I have just met users of the public service present within the premises of MINFOPRA at the end of the mid-day. This is an exercise that I am familiar with since my appointment at the helm of this ministry last March, but this is the first meeting in 2019. That is why we have decided to make it a bit solemn. It is not just a simple exchange of courtesies, but rather an occasion to dialogue with our users who certainly have problems that we are striving to resolve.
Besides, last Tuesday, I met with some trade union representatives notably, those of Grade one Teachers, Technical Grade one Teachers, Contract Secondary School Teachers, Midwives, Contract Researchers and even those of the Collective of “Outraged” Teachers, who are the spokespersons of the various category of users with specific problems with whom we discussed for a very long time. We have given some answers to their questions and resolved some of their problems and took the commitment to get into contact with other partner ministries or government services for issues that are not within the competence of MINFOPRA. Social dialogue should prevail at any moment, and should not occur only in times of crisis. It is an enriching and beneficial exercise to all the parties concerned. We intend to make it a long lasting exercise through periodic meetings.
This approach is in line with the implementation of the high instructions of the President of the Republic, His Excellency Paul Biya, reiterated during the Cabinet Meeting held by the Prime Minister, Head of Government. I am mandated to listen and respond to the requests of those without whom the Public Service would not exit. The user is our raison d’être and we simply give him/her the place that is his, hence our slogan “In MINFOPRA, the user is king”. It is to satisfy them that we want to implement a grassroots Public Service, which I had the pleasant duty to present to the press and the public during my first two press briefings.
I have also come to tell them what we are doing for them notably:
– improving reception and information in MINFOPRA’s central and devolved services through the setting up of a special device that allows users to request and get information, submit their complete files and require information relating to the progress of their files processing by specifying their complete address and the ministry under which they are serving, if need be;
– SIGIPES, the computer software application that enables the management of State personnel, is currently operational in all the Regional Delegations of the Public Service;
As concerns career instruments that should absolutely be signed by me, it is henceforth established a periodical shuttle between the Regional Delegations and the Central Services, for the transmission and feed-back of information. The briefing note relating to this has definitely been widely spread, but it seems insufficient to me. You are therefore called upon to take this opportunity to spread this information more widely ;
- The possibility for users who are not satisfied with the service provided or who need more clarifications on their administrative situations, to directly contact the Minister through the following e-mail address: email@example.com;
- The is also the redesigning of MINFOPRA’s web portal ‘‘minfopra.gov.cm’’.
Finally, I would like to announce that we are planning in a near future, to give our users access to all useful information through SMS.